Fees, packages & switching

Who is my point of contact at an accountancy firm?

A good accountancy package gives you a named point of contact for day to day questions, rather than a rotating queue with no continuity.

Written and reviewed by Waqas Sagar Member of ICAEW, Fellow of ACCA, Fellow of AAT, a double graduate and entrepreneur at heart, helping startups grow and serving thousands of businesses nationwide with an excellent team. Published by LimitedCompany.Accountants, 12 London Road, Morden, London SM4 5BQ. Reviewed 12 September 2026 against 2026/27 UK rates and current Companies House and HMRC guidance.

What this means for your company

Your point of contact is the accountant or team assigned to your company when you join, who you deal with for routine questions, deadline reminders and the preparation of your accounts and returns, so you are not starting from scratch with someone new each time you get in touch.

01

Why a named contact matters

02

What to expect day to day

Short answer

Your point of contact is the accountant or team assigned to your company when you join, who you deal with for routine questions, deadline reminders and the preparation of your accounts and returns, so you are not starting from scratch with someone new each time you get in touch.

Why a named contact matters

Continuity means the person you speak to already understands your company's structure, its VAT and payroll position, and any past issues, which saves time compared with explaining the background again every time you have a query.

It also means routine reminders, such as an approaching filing deadline or a request for information to prepare the accounts, come from someone familiar with your file rather than a generic notification with no context.

What to expect day to day

For most queries, questions about an invoice, a dividend, a payroll change or an HMRC letter, you should be able to reach your contact by phone or email and get a response without being passed around multiple people first.

For larger or more technical matters, your main contact may bring in a colleague with specific expertise, but they remain the person coordinating your company's overall compliance and the one you go back to afterwards.

Before you act

Rates, thresholds and deadlines quoted here reflect the 2026/27 UK position and current Companies House and HMRC guidance. Check GOV.UK, or ask us, before relying on them for your own company.

Related answers

More on fees, packages & switching

Every answer in this cluster is written for UK limited company directors and reviewed against current HMRC and Companies House guidance.

Local help

Talk to a limited company accountant near you

We work with company directors across London and Surrey from our office at 12 London Road, Morden, London SM4 5BQ. Pick your area, or send the form below and we will call you back.

Frequently asked

Who is my point of contact at an accountancy firm?: questions directors ask

Will my point of contact change over time?

It can happen occasionally due to staffing changes, but the aim is continuity wherever possible.

Can I contact the firm generally rather than one person?

Yes, our main contact details, including phone 020 3441 1258 and email hello@limitedcompany.accountants, always reach the team.

Does a higher-priced package come with more direct access?

Generally yes, as higher tiers reflect more regular contact and support alongside the extra compliance work included.

What records are needed for who is my point of contact at an accountancy firm?

Keep bank statements, sales and platform reports, purchase invoices, payroll records, VAT workings, finance agreements and Companies House correspondence. We confirm the exact list at onboarding and identify gaps before a filing deadline becomes urgent.

How much does help with who is my point of contact at an accountancy firm cost?

The fee depends on transaction volume, record quality, VAT and payroll requirements, historic catch-up and the level of reporting needed. We agree a fixed scope and price before technical work starts, with published packages available on our fees page.

Can you take over who is my point of contact at an accountancy firm from another accountant?

Yes. We request professional clearance, collect the prior records and authorities, check the next Companies House and HMRC deadlines, and give you one clear handover list. The process is normally completed remotely.

Can who is my point of contact at an accountancy firm be handled online?

Yes. We work through secure cloud records, scheduled reviews and digital approvals, while keeping a named team available by phone, video call and email. Clients can also visit our Morden office by appointment.

Which accounting software works best for who is my point of contact at an accountancy firm?

We regularly work with Xero, QuickBooks, FreeAgent, Sage and connected sales or expense apps. The right setup depends on transaction volume, integrations and the reports you need, not simply the software brand.

What tax deadlines matter for who is my point of contact at an accountancy firm?

The relevant calendar may include annual accounts, Corporation Tax payment and return dates, confirmation statements, VAT returns, payroll submissions and Self Assessment. We map the dates from your company year end and registrations.

Is this who is my point of contact at an accountancy firm guidance personal tax advice?

No. This page explains general UK rules and common accounting treatment. Your facts, contracts and wider tax position must be reviewed before you rely on a conclusion.

Included approach

Organised, explained, on schedule.

Clear scopeDeadline visibilityHuman support

Check the current rules

Use official information as your reference point.

Deadlines, thresholds and filing rules change. GOV.UK and Companies House publish the current statutory position; advice should then be applied to your company’s circumstances.

Key tax terms explained

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Share your next deadline, accounting problem or growth question. We will reply with a clear next step and quote any technical work before it begins.

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Book a call

Pick a time that suits you and a qualified accountant will call you about your company, deadlines and fees.

Appointments run monday to friday, 9:00am to 5:30pm. Your confirmation is emailed straight away.

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