Responding to an HMRC enquiry

HMRC Compliance Checks Explained

An HMRC compliance check is a review of whether a tax return, claim, payment or tax position is correct. It may be narrow or cover several areas. Read the opening letter, note the deadline, preserve the relevant records and understand the scope before sending a detailed response.

Written and reviewed by Waqas Sagar, Member of ICAEW, Fellow of ACCA, Fellow of AAT. Reviewed 12 September 2026 against current HMRC guidance.

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Important: A compliance check is not automatically a criminal investigation, but inaccurate, incomplete or misleading answers can make matters worse. If the letter alleges deliberate behaviour, fraud or refers to Code of Practice 9, take specialist advice before responding in detail.

What happens, step by step

  1. 1

    Read the opening letter

    Immediately

    Identify the tax, accounting period, questions, legal basis and reply date. Check whether HMRC is asking about one point or opening a wider review.

  2. 2

    Preserve and review records

    Before replying

    Gather returns, accounts, invoices, bank records, payroll or VAT evidence relevant to the stated scope. Do not alter, recreate or discard original records.

  3. 3

    Test the information request

    During the response period

    HMRC may request information or documents reasonably required to check the tax position. Clarify ambiguous requests and explain where records do not exist.

  4. 4

    Prepare a measured response

    By the agreed deadline

    Answer the questions accurately, reconcile figures to filed returns and provide an indexed set of relevant evidence rather than an unexplained document dump.

  5. 5

    Resolve errors and behaviour

    If a discrepancy is found

    HMRC may consider extra tax, interest and a behaviour-based penalty. The facts, quality of disclosure and whether the error was careless or deliberate can affect the outcome.

  6. 6

    Obtain closure

    After questions are resolved

    HMRC may close the check without amendment, agree or determine a revised position, or issue an appealable decision. Keep the closing correspondence with the tax records.

What HMRC can check

HMRC uses compliance checks to review Self Assessment returns, Corporation Tax returns, VAT, PAYE, claims and other tax matters. A check may begin because of a risk identified from information held by HMRC, a mismatch between records, a sector campaign, a random selection or a specific transaction. The opening letter should explain what is being checked and who is conducting it.

The scope matters. A request about one expense category does not necessarily justify sending every business record without review. Equally, a material error discovered elsewhere may need to be considered rather than ignored. A careful response keeps the enquiry focused while meeting lawful obligations.

Information notices, meetings and visits

Many checks are handled by correspondence. HMRC may also propose a meeting, visit business premises or issue a formal information notice. Whether a meeting is useful depends on the issues and preparation. Ask for an agenda, understand who will attend and avoid guessing when a fact or figure needs checking.

A formal information notice has legal consequences and may carry appeal rights for some requirements. Deadlines should not be ignored. If a request appears unclear, disproportionate or asks for material that cannot be produced, explain the position promptly and obtain advice on the correct response.

Tax, interest, penalties and appeals

If no error is found, HMRC can close the check without changing the return. If tax is understated, the result may include additional tax and late-payment interest. A separate penalty depends on the legislation and behaviour involved; it is not automatic in every case. Evidence of reasonable care and a complete, helpful disclosure can be important.

Some HMRC decisions can be appealed, usually within the period stated on the decision notice. The right approach may be to ask for a statutory review, appeal to the tribunal, or first resolve a factual misunderstanding. Do not miss an appeal deadline while discussions continue informally.

How we help

  • Review the opening letter, deadline and enquiry scope
  • Reconcile HMRC’s questions to the return, accounts and source records
  • Prepare clear correspondence and an indexed evidence pack
  • Attend or prepare you for meetings where they are genuinely useful
  • Quantify any correction, interest and possible penalty exposure
  • Review closure, assessment and appeal options before deadlines expire
Guidance reviewed 12 September 2026. This page is general information, not advice on your circumstances. HMRC investigations turn on the specific facts — please speak to us before acting.

Frequently asked questions

Why has HMRC opened a compliance check?

HMRC does not always give a detailed risk reason. Checks can follow data mismatches, third-party information, an unusual claim, sector risks or random selection. An opening letter does not by itself prove that the return is wrong.

How long does an HMRC compliance check take?

There is no single duration. A focused question with complete records may resolve in weeks, while a multi-tax or poorly documented enquiry can last many months or longer. Prompt, accurate replies help, but HMRC controls closure timing.

Do I have to meet HMRC?

Not every check requires a meeting. HMRC may request one, but the purpose, agenda and legal position should be understood first. Many factual matters can be answered in writing; in other cases a prepared meeting can help resolve issues efficiently.

Can HMRC ask for bank statements?

HMRC can request information reasonably required to check the tax position and may use statutory information powers. Whether personal or business statements are relevant depends on the enquiry. Review the scope and do not conceal or alter records.

Will a compliance check lead to a penalty?

Not necessarily. A check can close without adjustment. Where an error exists, any penalty depends on the applicable rules, the behaviour that caused it, whether the disclosure was prompted and the quality of cooperation.

Can I appoint an accountant after the check starts?

Yes. An authorised accountant can review earlier correspondence, communicate with HMRC and help prepare the response. You remain responsible for ensuring that information supplied on your behalf is accurate and complete.

Detailed answers on this topic

Official and regulatory sources

About the author

Waqas Sagar ACA FCCA FMAAT, Managing Director. 18+ years advising UK directors on HMRC enquiries, supported by a team with over 100 years' combined experience.

Reviewed: 16 September 2026 · Next review: 16 March 2027

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